membilla GmbH
Last updated: 08.11.2025
This privacy policy provides information about the personal data we process in connection with our activities and operations, including our website (https://www.membilla.com and https://app.membilla.com) and any subdomains. In particular, we provide information about why, how and where we process personal data. We also provide information about the rights of individuals whose data we process.
Additional privacy policies and other legal documents such as general terms and conditions (GTC), terms of use or conditions of participation may apply to individual or additional activities and operations.
membilla GmbH
Allmendstrasse 98, 8041 Zürich
Switzerland
Email: hello@membilla.com
Website: membilla.com | app.membilla.com
UID: CHE-493.625.862
Based on Article 13 of the Swiss Federal Constitution and the federal data protection provisions (Data Protection Act, DSG), every person is entitled to protection of their privacy and protection against misuse of their personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
In cooperation with our hosting providers, we endeavour to protect the databases as best we can against unauthorised access, loss, misuse or falsification.
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. If you have concerns about the security of your data, please contact us at hello@membilla.com.
By using this website, you acknowledge that you have read and understood this privacy policy. Some data processing is necessary for the operation of our website and services (necessary processing). For other data processing activities that require your consent, we will request your explicit consent through appropriate mechanisms, such as cookie banners, registration forms, or preference settings. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Personal data is any information relating to an identified or identifiable person. A data subject is a person whose personal data is being processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, procurement, deletion, saving, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (Data Protection Act, DPA) and the Ordinance on Data Protection (Data Protection Ordinance, DPO). In addition, we process personal data in accordance with the General Data Protection Regulation of the EU (GDPR), insofar as and to the extent that the GDPR is applicable.
We process the personal data that is necessary to enable us to carry out our activities and operations in a sustainable, user-friendly, secure and reliable manner. Such as:
Data we do not collect: Credit card or payment information or bank account details (if not directly connected to a service of membilla GmbH), social security numbers or tax IDs, sensitive personal data.
We process personal data for the duration required for the respective purpose or purposes or as required by law. Personal data that no longer needs to be processed is anonymised or deleted.
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account data (active users) | Duration of account + 30 days | Contract performance |
| Account data (deleted accounts) | 30 days for recovery, then deleted | Legitimate interest |
| Subscription information | Duration of account + 30 days | Contract performance |
| Financial records (if applicable) | 10 years | Swiss legal requirement |
| Support communications | 3 years after resolution | Legitimate interest |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation (proof) |
| Server logs | 90 days | Legitimate interest (security) |
| Analytics data | 26 months (Google Analytics default) | Consent |
| Cookie data | As specified in cookie settings | Consent |
| Anonymized/aggregated data | Indefinitely | No personal data |
We may have personal data processed by third parties. We may process personal data jointly with third parties or transfer it to third parties. Such third parties are, in particular, specialised providers whose services we use. We also guarantee data protection with such third parties.
We only process personal data with the consent of the persons concerned. If and to the extent that processing is permissible for other legal reasons, we may refrain from obtaining consent. For example, we may process personal data without consent in order to fulfil a contract, to comply with legal obligations or to protect overriding interests.
In this context, we process in particular information that a data subject voluntarily provides to us when contacting us – for example by post, email, instant messaging, contact form, social media or telephone – or when registering for a user account. We may store such information in an address book, a customer relationship management system (CRM system) or similar tools. If we receive data about other persons, the persons transmitting the data are obliged to guarantee data protection for these persons and to ensure the accuracy of this personal data.
We also process personal data that we receive from third parties, obtain from publicly accessible sources or collect in the course of our activities, provided that such processing is permitted for legal reasons.
We process your personal data based on the following legal grounds:
Contract Performance (GDPR Art. 6(1)(b))
Legitimate Interests (GDPR Art. 6(1)(f))
Consent (GDPR Art. 6(1)(a))
Legal Obligation (GDPR Art. 6(1)(c))
You may object to processing based on legitimate interests and withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.
User subscriptions managed on the website offered by membilla GmbH can be processed automatically. Subscription information may be collected and evaluated anonymously for the purpose of improving the customer experience. In particular, but not exclusively, the name of the subscription, its term, cancellation date and costs will be evaluated for this purpose.
The membilla browser plugin (available for Chrome, Firefox, Safari, Edge) helps you identify and track your subscriptions automatically.
7.1 How the Plugin Works
7.2 Data the Plugin Collects
When activated on a webpage, the plugin may extract:
7.3 Data the Plugin NEVER Collects
7.4 Data Storage and Syncing
7.5 Plugin Permissions
The plugin requires the following browser permissions:
We do NOT request permissions for:
7.6 Third-Party Websites: The plugin interacts with third-party subscription provider websites. We are not responsible for the privacy practices of those websites. We only extract publicly visible information that you choose to capture.
To use the plugin, users must connect it to their membilla GmbH account. The data can be supplemented, expanded or adapted by the membilla GmbH database. All this is done in the interest of the users and in compliance with all data protection regulations.
We generally process personal data in Switzerland and the European Union. However, we may also disclose or export personal data to other countries, in particular for processing or to have it processed there.
We may disclose personal data to all countries and territories on Earth and elsewhere in the universe, provided that the local law guarantees adequate data protection in accordance with a decision by the Swiss Federal Council.
We may disclose personal data in countries whose laws do not guarantee adequate data protection, provided that adequate data protection is guaranteed for other reasons. Adequate data protection may be guaranteed, for example, by appropriate contractual agreements based on standard data protection clauses or other suitable safeguards. In exceptional cases, we may export personal data to countries without adequate or appropriate data protection if the specific data protection requirements are met, for example, the express consent of the data subjects or a direct connection with the conclusion or execution of a contract. Upon request, we will gladly provide data subjects with information about any guarantees or provide a copy of guarantees.
9.1 Data Protection Claims
We grant data subjects all claims in accordance with applicable data protection law. Data subjects have the following rights in particular:
We may postpone, restrict or refuse the exercise of data subjects rights within the legally permissible framework. We may inform data subjects of any conditions that must be met in order to exercise their data protection rights. For example, we may refuse to provide information in whole or in part on the grounds of business secrets or the protection of other persons. For example, we may also refuse to delete personal data in whole or in part on the grounds of statutory retention obligations.
In exceptional cases, we may charge a fee for exercising these rights. We will inform data subjects in advance of any costs.
We are obliged to take appropriate measures to identify data subjects who request information or assert other rights. Data subjects are obliged to cooperate.
9.2 Right to Lodge a Complaint
Data subjects have the right to enforce their data protection claims through legal action or to lodge a complaint with a competent data protection supervisory authority.
The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).
We take appropriate technical and organisational measures to ensure data security commensurate with the respective risk. However, we cannot guarantee absolute data security.
Access to our website is secured by transport encryption (SSL/TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers indicate transport encryption with a padlock in the address bar.
Like all digital services, we may be subject to lawful data access requests from government authorities and law enforcement agencies. We will only comply with such requests where:
We commit to:
We implement encryption and security measures to protect your data from unauthorized access, including by third parties and government surveillance programs. However, we cannot guarantee protection against all forms of lawful government access.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at hello@membilla.com. We will delete such data from our systems.
By creating an account, you confirm that you meet the minimum age requirement for your jurisdiction.
12.1 Cookies
We may use cookies. Cookies – both our own cookies (first-party cookies) and cookies from third parties whose services we use (third-party cookies) – are data that are stored in the browser. Such stored data are not necessarily limited to traditional cookies in text form.
Cookies can be stored in the browser temporarily as 'session cookies' or for a specific period of time as so-called permanent cookies. 'Session cookies' are automatically deleted when the browser is closed. Permanent cookies have a specific storage period. Cookies enable us, in particular, to recognise a browser when it next visits our website and thus, for example, to measure the reach of our website. Permanent cookies can also be used for online marketing, for example.
Cookies can be deactivated and deleted in whole or in part at any time in the browser settings. Without cookies, our website may no longer be fully available. We actively request – at least where and to the extent necessary – your express consent to the use of cookies.
For cookies used to measure success and reach or for advertising, a general objection ('opt-out') is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintain login session | Session | First-party |
| csrf_token | Security (prevent attacks) | Session | First-party |
| cookie_consent | Remember cookie preferences | 1 year | First-party |
Analytics Cookies (Require Consent)
Help us understand how visitors use our website.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Visitor identification | 2 years |
| _gid | Google Analytics | Visitor identification | 24 hours |
| _gat | Google Analytics | Request throttling | 1 minute |
You can opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Managing Cookies
You can control cookies through:
Note: Disabling necessary cookies may affect website functionality.
12.2 Server Log Files
We may collect the following information for each access to our website, provided that it is transmitted by your browser to our server infrastructure or can be determined by our web server: Date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-pages of our website accessed including the amount of data transferred, last website accessed in the same browser window (referrer).
We store such information, which may also constitute personal data, in server log files. This information is necessary in order to provide our website in a permanent, user-friendly and reliable manner and to ensure data security and, in particular, the protection of personal data – including by third parties or with the help of third parties.
12.3 Tracking Pixels
We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels – including those from third parties whose services we use – are small, usually invisible images that are automatically retrieved when you visit our website. Tracking pixels can be used to collect the same information as server log files.
We send notifications and messages by email and via other communication channels such as instant messaging or SMS.
13.1 Success and Reach Measurement
Notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links have been clicked on. Such web links and tracking pixels may also record the use of notifications and communications on a personalised basis. We require this statistical recording of usage for success and reach measurement in order to be able to send notifications and communications in an effective and user-friendly manner that is also permanent, secure and reliable, based on the needs and reading habits of the recipients.
13.2 Consent and Objection
You must expressly consent to the use of your email address and other contact addresses, unless the use is permitted for other legal reasons.
You can object to receiving notifications and communications such as newsletters at any time. By doing so, you can also object to the statistical recording of usage for the purpose of measuring success and reach. This does not apply to necessary notifications and communications in connection with our activities and operations.
We send notifications and communications with the help of specialised service providers.
We are present on social media platforms and other online platforms in order to communicate with interested parties and provide information about our activities and operations. In connection with such platforms, personal data may also be processed outside Switzerland.
The general terms and conditions (GTC) and terms of use as well as data protection declarations and other provisions of the individual operators of such platforms also apply. These provisions provide information in particular about the rights of data subjects directly vis-à-vis the respective platform, including, for example, the right to information.
We use specialised third-party services to ensure that our activities and operations are sustainable, user-friendly, secure and reliable. These services enable us to embed functions and content into our website, among other things. When embedding such content, the services used collect the Internet Protocol (IP) addresses of users, at least temporarily, for technical reasons.
For necessary security-related, statistical and technical purposes, third parties whose services we use may process data in connection with our activities and operations in an aggregated, anonymised or pseudonymised form. This includes, for example, performance or usage data in order to be able to offer the respective service.
16.1 Digital Infrastructure
We use services from specialised third parties to access the digital infrastructure required in connection with our activities and operations. These include, for example, hosting and storage services from selected providers.
Hosting Provider:
Database Services:
CDN (Content Delivery Network):
16.2 Automation and Integration of Apps and Services
We use large language models (LLMs) from OpenAI (ChatGPT 3.5) to evaluate subscription data extracted by our plugin. The LLM processes subscription-related information (provider names, dates, prices) to improve data accuracy and categorization. We do not share personal identifiable information beyond what is necessary for this specific purpose, and the provider has contractually agreed not to use data for training their models.
16.3 Communication Services
Email Service Provider:
Customer Support:
16.4 Analytics
Google Analytics:
Google Tag Manager:
We use services from selected providers to improve communication with third parties, such as potential and existing customers.
We try to determine how our online offering is used. In this context, we can, for example, measure the success and reach of our activities and the impact of third-party links to our website. However, we can also test and compare how different parts or versions of our online offering are used (A/B testing method). Based on the results of the success and reach measurement, we can, in particular, correct errors, strengthen popular content or make improvements to our online offering.
In most cases, the Internet Protocol (IP) addresses of individual users are stored for the purpose of measuring success and reach. In this case, IP addresses are always shortened ('IP masking') in order to comply with the principle of data minimisation through appropriate pseudonymisation.
Cookies may be used to measure success and reach, and user profiles may be created. Any user profiles created may include, for example, the individual pages visited or content viewed on our website, information about the size of the screen or browser window, and the location (at least approximately). As a matter of principle, any user profiles are created exclusively in pseudonymised form and are not used to identify individual users. Individual third-party services to which users are registered may assign the use of our online offering to the user account or user profile for the respective service.
The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction of all files.
Anyone who infringes copyright without the consent of the respective rights holder may be liable to prosecution and, if necessary, liable for damages.
All information on our website has been carefully checked. We make every effort to ensure that the information we provide is up to date, accurate and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, accuracy and timeliness of information, including journalistic and editorial content. Liability claims arising from material or immaterial damage caused by the use of the information provided are excluded, unless there is evidence of wilful intent or gross negligence.
The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the content of this website. The use of or access to this website is at the visitor's own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, incidental, pre-determined or consequential damages, allegedly caused by visiting this website and therefore accept no liability for such damages.
The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked sites are solely responsible for their content. The publisher hereby expressly distances itself from all third-party content that may be relevant under criminal or civil law or that violates public decency.
21.1 Changes
We may amend and supplement this privacy policy at any time. We will provide information about such amendments and supplements in an appropriate form, in particular by publishing the current privacy policy on our website.
21.2 Data Protection Officer
If you have any questions about data protection or comments on the privacy policy, please send us an email or contact the person responsible for data protection in our organisation listed at the beginning of the privacy policy.
Zurich, 8.11.2025